Privacy policy

Privacy Policy Statement

This Privacy Policy is issued by Timmy Felt, operated by Shijiazhuang Timmy Trading Co., Ltd. (hereinafter referred to as "We", "Us" or "Our"). Protecting your personal information is an important part of how we operate our business. This policy explains in detail how we collect, use, share, and protect your information when you visit our website, order felt table mats, educational toys, storage baskets, puzzle boards, or other children's crafts, create an account, or interact with our services in any way.

Your privacy matters to us, and we take our responsibility to protect your personal information seriously. This policy is designed to be clear, comprehensive, and easy to understand, so you know exactly how your information is handled and protected.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with our practices, please do not use our website or services. We encourage you to review this policy periodically, as we may update it from time to time.

Types of Information We Collect

We collect various types of information to provide you with our services, process your orders, improve your experience, and comply with legal obligations.

Personal Information Provided by You

When you interact with our website, place an order, create an account, or contact us, you may provide us with:

• Contact InformationYour full name, email address, phone number, and mailing address, needed for order processing, shipping, and communication about your orders and account.
• Payment InformationPayment information required to complete your purchase is securely processed by trusted third-party payment providers. We do not store your complete payment card details on our own servers.
• Account DetailsUsername, password, account preferences, profile information, and purchase history.
• Communication RecordsMessages, inquiries, feedback, and other communications you send to us.
• Marketing PreferencesYour preferences regarding newsletters and promotional materials.

Automatically Collected Information

When you visit our website, we automatically collect certain technical and usage information, including:

• Device and Browser DataYour IP address, device type, operating system, browser type and version, and device identifiers.
• Usage AnalyticsPages you visit, time spent on pages, click patterns, search queries, referring URLs, and navigation paths.
• Geographic DataGeneral geographic location derived from your IP address.
• Technical DataCookies, log files, web beacons, pixel tags, and similar tracking technologies.
• Performance MetricsWebsite performance metrics, error logs, and system information.

How We Use Collected Information

We use your information for legitimate business purposes that benefit you and our operations.

Order Processing and Fulfillment

We use your information to process and fulfill your orders, manage payments, arrange shipping, and provide order confirmations and updates — including verifying your identity, processing payments through secure processors like PayPal, and coordinating with shipping carriers.

Customer Service and Support

We use your information to respond to inquiries, provide support, handle returns and refunds, and resolve issues. Your communication history helps us provide better service and resolve issues more efficiently.

Account Management and Personalization

We use your information to create and manage your account, authenticate your identity, and maintain your preferences, giving you a personalized and secure shopping experience.

Communication and Marketing

We use your information to send transactional emails, order confirmations, and shipping notifications, and — only with your consent — marketing communications and newsletters. You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

Website Improvement and Analytics

We use your information to analyze website usage, understand user behavior, and develop new features, helping us make our website more useful and enjoyable for all customers.

Security and Fraud Prevention

We use your information to detect, prevent, and address fraud, security threats, and illegal activities, including monitoring for suspicious activity and verifying transactions.

Legal Compliance and Enforcement

We use your information to comply with legal obligations, enforce our terms and policies, and protect our rights and interests, including responding to legal requests where required.

Information Sharing and Disclosure Practices

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only with trusted service providers and partners who help us operate our business, under strict confidentiality agreements. These providers receive only the information necessary to perform their services.

Service Provider Relationships

• Payment ProcessorsCompanies that process payments, such as PayPal and credit card processors, which must protect your payment information according to PCI DSS standards.
• Shipping ProvidersPostal services and courier companies that need your shipping address to deliver orders and provide tracking.
• Communication ServicesProviders that help us send transactional and marketing emails.
• Analytics PlatformsProviders that help us analyze website usage and improve our services.
• Customer Support ToolsProviders that help us manage customer inquiries efficiently.
• Infrastructure ProvidersCompanies that host our website and store our data under high security standards.

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify. We regularly review their security practices to ensure they meet our standards.

Legal and Regulatory Disclosures

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others. We may also share information in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

Data Security and Protection Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Security Infrastructure

We use industry-standard HTTPS encryption encryption for data in transit and encryption for stored data, along with secure servers, firewalls, and access controls. Regular security assessments help us identify and address potential issues before they can be exploited.

Organizational Security Practices

We limit access to your personal information to employees and service providers who need it to do their jobs, all of whom are trained on data protection and confidentiality. Access to personal information is logged and monitored.

Security Limitations and Responsibilities

While we implement comprehensive security measures, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account information confidential to help protect yourself.

Your Privacy Rights and Control Options

Depending on your location, you may have certain rights regarding your personal information, helping you control how it's collected, used, and shared.

Access and Information Rights

You have the right to request access to the personal information we hold about you, including what we have, how we use it, and who we share it with.

Correction and Update Rights

You have the right to request correction of inaccurate or incomplete information. We will verify and update it as necessary.

Deletion and Removal Rights

You have the right to request deletion of your personal information, subject to legal and business requirements. We will remove your information except where retention is required by law.

Data Portability Rights

You have the right to request a copy of your personal information in a portable, machine-readable format, so you can transfer it to another service provider if you choose.

Opt-Out and Communication Preferences

You have the right to opt out of marketing communications at any time. This does not affect transactional communications, such as order confirmations and shipping notifications, which are necessary to fulfill your orders.

Children's Privacy Protection

Our products are intended to be purchased by parents, guardians, schools, and other responsible adults for children's use. We do not knowingly collect personal information directly from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete it. We comply with applicable laws regarding children's information, including the Children's Online Privacy Protection Act (COPPA) in the United States.

Third-Party Website Links

Our website may contain links to third-party websites, services, or applications that we do not operate. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfer Considerations

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. Where required by applicable law, appropriate safeguards will be used for international data transfers. We take steps to ensure your information is protected regardless of where it is processed, including through appropriate safeguards and contractual protections.

Privacy Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where appropriate, significant updates will be announced on this page or through other appropriate communication channels. Your continued use of our website after any changes constitutes acceptance of those changes.

Contact Us About Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out — we're committed to helping you understand how we protect your information.

• CompanyShijiazhuang Timmy Trading Co., Ltd.
• Business HoursMonday–Friday 9:00 AM – 6:00 PM (GMT+8)
• General Supportsupport@timmyfelt.com
• Phone153 8399 8679
• AddressRoom 408, Block B, Guyun Culture Plaza, No.581 Hongqi Street, Qiaoxi District, Shijiazhuang City, Hebei Province, China

When contacting us about privacy matters, please include your name, email address, and a detailed description of your question or concern, so we can respond quickly and accurately.