Payment Policy
Secure, convenient payment for your felt table mats, toys, and craft essentials.
This page explains the payment methods we accept, how we protect your financial information, and what to expect around authorization, declines, and refunds when you shop with Timmy Felt.
Payment Policy Introduction
At Timmy Felt (operated by Shijiazhuang Timmy Trading Co., Ltd., hereinafter referred to as "We", "Us" or "Our"), we are committed to providing secure, convenient, and reliable payment processing for every order of felt table mats, educational toys, storage baskets, puzzle boards, and other children's crafts. This payment policy outlines our accepted payment methods, security measures, and payment procedures.
We use industry-standard payment processing systems and security measures to protect your financial information. All payment transactions are encrypted and processed through secure channels. We never store complete payment card information on our servers, and all payment data is handled in accordance with Payment Card Industry Data Security Standard (PCI DSS) compliance.
This policy is designed to give you clear information about how we handle payments, what payment methods we accept, and what you can expect throughout the payment process.
Accepted Payment Methods
We accept a range of payment methods to provide flexibility and convenience for your purchases, and we continue to evaluate and add options to improve your checkout experience.
PayPal
PayPal is our primary payment method, offering a secure and convenient way to pay for your purchases. You can use your PayPal account balance, linked bank account, or credit/debit cards associated with your PayPal account. PayPal offers buyer protection programs and additional security features.
To pay with PayPal, you will be redirected to PayPal's secure payment page during checkout. PayPal accepts payments from customers worldwide and supports multiple currencies, making it ideal for international customers.
Credit and Debit Cards
We directly accept all major credit and debit cards, including Visa and Mastercard. When you pay directly with a card, your payment is securely routed through our PCI DSS Level 1 compliant payment gateways. These gateways use tokenization and point-to-point encryption (P2PE) so that your full card details are never exposed within our systems, and are handled in strict compliance with current PCI DSS security standards.
To ensure a smooth authorization, please enter all card details accurately: the 16-digit card number, expiration month and year, the security code (CVV/CVC), and the exact billing address on file with your card issuer. A mismatch between the entered billing address and your bank's records is one of the most common reasons for authorization failures. If a payment is declined, we recommend verifying all entered information, then confirming with your bank that funds and spending limits allow the transaction — some banks flag new or unusual merchants for additional verification.
Payment Processing and Security
We process payments securely and efficiently so your order can be confirmed and prepared for shipping quickly.
Payment Authorization
When you place an order, your payment method is authorized for the total amount as a temporary hold to confirm funds are available. The actual charge occurs when your order ships. For credit/debit cards, authorization typically holds funds for a few days; for PayPal, authorization and charging usually happen at the same time.
Security Measures
We implement the following measures to protect your financial information:
- SSL EncryptionAll payment transactions are encrypted using industry-standard SSL technology.
- PCI DSS ComplianceOur payment processing systems comply with Payment Card Industry Data Security Standards.
- Fraud DetectionWe use advanced systems to identify and prevent fraudulent transactions.
- Secure Payment GatewaysAll payments are processed through certified, regularly audited gateways.
Payment Issues and Refunds
If you run into payment issues or need a refund, we're here to help resolve it quickly.
Payment Declines
If your payment is declined, common reasons include insufficient funds, incorrect payment information, or a billing address mismatch. Please double-check your details and contact your payment provider if the issue persists — our support team can also help troubleshoot.
Refund Processing
Refunds are returned to the original payment method used for the purchase:
- PayPalRefunds typically process within 3–5 business days.
- Credit/Debit CardsRefunds may take 7–14 business days to appear, depending on your financial institution.
We'll send an email confirmation once your refund has been processed on our end.
Currency, Pricing and Contact
Currency and Pricing
All prices are displayed in the currency shown for your region. For international customers, currency conversion is handled by your payment provider at prevailing exchange rates. Applicable taxes and fees are calculated and shown at checkout.
Contact Payment Support
- CompanyShijiazhuang Timmy Trading Co., Ltd.
Business HoursMonday–Friday 9:00 AM – 6:00 PM (GMT+8)
- Emailsupport@timmyfelt.com
- Phone153 8399 8679
- AddressRoom 408, Block B, Guyun Culture Plaza, No.581 Hongqi Street, Qiaoxi District, Shijiazhuang City, Hebei Province, China
For PayPal-specific questions, please contact PayPal customer support directly through PayPal's website. When contacting us about a payment matter, please include your order number so we can assist you more efficiently.