Terms of service

Terms of Service Agreement

Welcome to Timmy Felt, operated by Shijiazhuang Timmy Trading Co., Ltd. (hereinafter referred to as "We", "Us", or "Our"). By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This agreement is a legally binding contract between you and us, governing your access to and use of our website and all related services, content, and functionality. If you do not agree with any part of these terms, you must not use our website or services.

These Terms of Service apply to all visitors, users, and others who access or use our website, including browsers, registered users, customers, and content contributors. Your continued use of the website constitutes acceptance of these terms. We reserve the right to update or modify these terms at any time, with changes effective immediately upon posting — it's your responsibility to review these terms periodically.

We're committed to providing a safe, transparent, and trustworthy online environment. If you have questions or concerns regarding these Terms of Service, please contact us before proceeding to use our website or services.

Website Usage Guidelines and Restrictions

You are permitted to use our website only for lawful purposes and in strict accordance with these Terms of Service. You agree not to use the website in any way that violates applicable laws or regulations, or in any manner that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of it.

Permitted Website Uses

You may use our website to browse products, make legitimate purchases, create and manage your account, contact customer service, and engage in other activities aligned with the website's intended purpose. We expect users to respect this purpose so all customers have a positive shopping experience.

Prohibited Activities and Behaviors

The following activities are strictly prohibited and may result in immediate termination of your access to the website and possible legal action:

• Unauthorized System AccessAttempting to gain unauthorized access to any part of the website, other user accounts, or systems connected to the website, including through hacking or password mining.
• Malicious Software DistributionTransmitting viruses, malware, Trojan horses, worms, spyware, or other harmful code.
• Data Collection and HarvestingCollecting or harvesting other users' personally identifiable information without their consent.
• Automated System UsageUsing bots, spiders, scrapers, or other automated means to access the website without our prior written permission.
• Identity MisrepresentationImpersonating any person or entity, or misrepresenting your affiliation with one.
• Service InterferenceEngaging in spamming, flooding, or other disruptive behavior that restricts other users' enjoyment of the website.
• Illegal ActivitiesUsing the website for any unlawful purpose, including fraud or money laundering.

Product Information and Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing for our felt table mats, toys, storage baskets, puzzle boards, and other crafts are accurate, complete, and up to date. However, we do not guarantee that all content is error-free, and we reserve the right to correct inaccuracies or omissions at any time without prior notice. Product images are illustrative and may not always reflect the exact appearance of the product.

Product Description Accuracy

Product descriptions are based on information provided by manufacturers and suppliers. While we make every reasonable effort to ensure accuracy, specifications, availability, and pricing may change without notice. Please review product details carefully before purchasing, and contact our customer service team with any questions.

Pricing Information and Corrections

We reserve the right to correct errors, inaccuracies, or omissions related to pricing, promotions, or availability. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel orders for that product, even if confirmed and paid — we'll notify you and offer options, including canceling the order or proceeding at the correct price.

Product Availability and Stock

Product availability is subject to change without notice, and we reserve the right to limit quantities purchased per customer or order. If a product becomes unavailable after your order is placed, we'll notify you promptly and offer alternatives or a full refund.

Order Processing and Payment Terms

When you place an order through our website, you're making an offer to purchase the selected products at the stated prices and terms. We reserve the right to accept or reject any order for any reason, including product availability, pricing errors, suspected fraud, or failure to meet verification requirements.

Order Acceptance and Confirmation

Your order is an offer to purchase, not a binding contract, until we confirm acceptance. We'll send an order confirmation email upon receipt, but this does not itself constitute acceptance — acceptance occurs when we process your payment and begin preparing your order for shipment.

Payment Terms and Processing

All prices are listed in the currency shown on the website and are subject to change without notice. You're responsible for ensuring your payment information is accurate and that sufficient funds are available. We accept payments via PayPal and major credit/debit cards, all processed through secure, PCI-compliant gateways — see our Payment Policy for details.

Payment Security and Authorization

We use advanced encryption and security protocols to protect your payment information. By providing payment details, you authorize us to charge the specified amount to your selected payment method. We do not store full payment card information on our servers.

Intellectual Property and Content Ownership

All content on this website — including text, graphics, logos, icons, images, and the compilation of all content — is the exclusive property of Timmy Felt / Shijiazhuang Timmy Trading Co., Ltd. or its content suppliers, and is protected by applicable copyright, trademark, and other intellectual property laws.

Copyright Protection

All content is protected by copyright laws and may not be reproduced, distributed, modified, republished, or exploited in any way without our prior written consent, except as expressly permitted by these Terms or applicable law.

Trademark Rights

All trademarks, service marks, logos, and trade names displayed on the website belong to Timmy Felt / Shijiazhuang Timmy Trading Co., Ltd. or their respective owners. No right or license to use any trademarks is granted without prior written consent.

Limited Usage License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes. This does not include the right to resell or commercially exploit the website or its content, or to use data mining or similar tools. Unauthorized use terminates this license.

User Account Responsibilities

If you create an account on our website, you're responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use or security breach.

Account Creation Requirements

To create an account, you must provide accurate, current, and complete information, and be at least 18 years old or the age of majority in your jurisdiction. Providing false or misleading information may result in account suspension or termination.

Account Security Obligations

You agree to:

• Use a strong, unique password and keep it confidential
• Not share your account credentials with any third party
• Notify us immediately of any unauthorized use or suspected breach
• Log out of your account after each session, especially on shared devices
• Take reasonable steps to secure your account and personal information

Account Termination Rights

We reserve the right to suspend or terminate your account at any time, with or without notice, for reasons including violation of these Terms, fraudulent activity, or failure to comply with applicable laws. You may also terminate your account at any time by contacting us.

Limitation of Liability and Disclaimers

To the fullest extent permitted by applicable law, Timmy Felt, Shijiazhuang Timmy Trading Co., Ltd., its affiliates, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or services.

Liability Limitations

Our total liability to you for all claims arising out of these Terms or your use of the website shall not exceed the greater of the amount you paid us in the 12 months preceding the claim, or one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so this limitation may not apply to you.

Warranty Disclaimers

The website and all content, products, and services provided through it are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, secure, or error-free.

Indemnification Obligations

You agree to indemnify, defend, and hold harmless Timmy Felt, Shijiazhuang Timmy Trading Co., Ltd., and its affiliates, officers, employees, agents, and suppliers from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the website, or your violation of any law or third-party right.

This obligation survives termination of these Terms and your use of the website. We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully with our defense.

Termination of Access and Service

We reserve the right to terminate or suspend your access to the website, with or without notice, for reasons including breach of these Terms, suspected fraud, or violation of applicable laws. Upon termination, your right to use the website ceases immediately.

All provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You may also stop using the website at any time by discontinuing access and deleting your account if applicable.

Governing Law and Dispute Resolution

Dispute Resolution Process

We encourage you to contact us first to attempt to resolve any dispute informally — many issues can be resolved quickly through direct communication. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, unless prohibited by applicable law. Arbitration shall take place in Franklin, Indiana.

Modifications to Terms of Service

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we'll provide at least 30 days' notice before the new terms take effect; what constitutes a material change is determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree, you must stop using the website and may cancel any pending orders in accordance with our policies.

Contact Information for Terms Inquiries

If you have questions, concerns, or feedback regarding these Terms of Service, please contact us — we're committed to responding in a timely and professional manner.

• CompanyShijiazhuang Timmy Trading Co., Ltd.

Business HoursMonday–Friday 9:00 AM – 6:00 PM (GMT+8)

• Emailsupport@timmyfelt.com
• Phone153 8399 8679
• AddressRoom 408, Block B, Guyun Culture Plaza, No.581 Hongqi Street, Qiaoxi District, Shijiazhuang City, Hebei Province, China

When contacting us, please include your name, email address, and a detailed description of your question or concern, so we can respond more effectively and address your issue promptly.